The list of recommended drivers for your product has not changed since the last time you visited this page. Feed Roller and Separation Pad Maintenance: The recommended cleaning interval varies based on number of pages scanned, number of paper jams, and paper errors. The document feeder cannot pick up the paper or the paper is jammed. The Virtual Agent is currently unavailable. Asia Pacific and Oceania.
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Uninstall and then sacnner the HP Scanjet drivers and utilities If checking the scanner cable scanmet did not solve the problem, the problem might have occurred because of an incomplete installation.
Use to create clearer and more readable scans from colored or damaged documents. See your browser’s documentation for specific instructions. How does HP install software and gather data? Not sure which drivers to choose? Feed Roller and Separation Pad Maintenance: HP Download and Install Assistant makes it easy to download and install your software. Use the HP Document Copy software to send document scans directly to a printer.
Please try again shortly. If the message is still displayed, contact HPSupport.
This section indicates the h; scans that have occurred since the document feeder was last cleaned and lets you know when it is time for it to be cleaned. Select your operating system and versionChange Detected operating system: The list of all available drivers for your product is shown above. USB cable Check the physical connection to the scanner:.
After the installation completes, connect the scanner to an electrical outlet, turn on the scanner, and then use the USB cable to connect the scanner to the computer. Open download list Please make a different selection, or visit the product homepage. We were unable to find any drivers for your product. Follow these steps to resolve the error: Remove all other USB devices from the computer except for the keyboard and the mouse.
The Maintenance tab displays important information about the scanner, including routine maintenance status. Let HP identify any out-of-date or missing drivers and software. The Virtual Agent is currently unavailable. Please try again shortly. Asia Pacific and Oceania.
We were unable to retrieve the list of drivers for your product.
Use to organize, find, and share paper and PDF documents. The scanner displays status and error messages on the scanner front panel.
If the problem persists after verifying the above items, try the following:. Europe, Middle East, Africa. Asia Pacific and Oceania. Clear the jammed paper from the automatic document feeder ADF output tray. For more information, see.