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If error code 10193132 xevice, 39 or 41 is shown in Device Status, a problem exists with the integration of previous CD burning software. If the number in the firmware section is greater than the version on the computer, you should download and install the firmware update using the instructions on the download page. Europe, Middle East, Africa. A copy of the registry has been saved for back-up purposes to the Documents folder.
Device Manager listing showing two drive names. HP is compiling your results. For testing purposes, try a few different brands of compact disc recordable CD-R. Scan for hardware changes again to attempt to detect the drive.
Let HP identify any out-of-date or missing drivers and software. Open CyberLink Power2Go and verify that a drive name appears as the destination selection. Close the Registry Editor and restart the computer.
If the troubleshooter detects problems, follow the instructions to fix the problem. If possible, the computer should also be connected to the Internet. Asia Pacific and Oceania.
If a drive name is shown with a disabled icon the drive icon is marked with an arrow pointing down,the drive has been disabled. See your browser’s documentation for specific instructions.
If the drive name still does not appearreplace the cable, the drive, or have the computer serviced. Replacing the side panel. If you are using a desktop computer, continue to Step 4. Turn off the computer, unplug all cords from the computer, and then press the Power button on the front of the computer for five seconds. If connected to the Internet, click the Check for firmware update button to automatically check for a firmware update. If a confirmation window opens, click OK.
After downloading and installing Hp Dvd Writer r Usb Device, or the driver installation manager, take a few minutes to send us a report: Use the information in this document to identify the CD or DVD drives installed in your computer, and to check the firmware versions in use.
Follow these steps to remove the drive from Device Manager:. Atz the BIOS might also resolve this problem: I don’t see my operating system.
For any other error, refer to the information that is provided with the error code.